RAISONNI

Privacy Policy

Last updated: July 16, 2026

Raisonnai (“we,” “us,” or “our”) operates the Raisonnai platform at raisonn.ai. This policy explains what data we collect, how we use it, and your rights.

1. Information we collect

Account information. When you create an account, we collect your name, email address, and account type. If you log in with Google, we receive your name, email address, and profile picture from Google. We use this information only to create and maintain your account.

Catalogue data. Works, provenance records, exhibition history, bibliography, images, and other data you add to your catalogue. This is your data — you own it.

Usage data. We collect standard analytics: pages visited, features used, browser type, and IP address. We use this to improve the product.

Studio Line data. If you opt in to Studio Line, we collect the mobile number you connect, your consent record, message and delivery metadata, the text, photographs, and audio recordings you send, and your review decisions. Phone numbers are encrypted or hashed where the service does not need to display or deliver to them.

2. How we use your information

  • To provide, maintain, and improve the Raisonnai platform
  • To process transactions and send related information (receipts, confirmations)
  • To send product updates and service communications
  • To deliver Studio Line messages and prepare catalogue drafts you request
  • To respond to your requests and support inquiries
  • To detect and prevent fraud or abuse

If you opt in to Studio Line, message frequency varies with your requests and account activity. Message and data rates may apply. Reply STOP to opt out or HELP for help.

3. AI, Studio Line, and connected services

Raisonnai Connect. You may connect an AI service you already use, such as ChatGPT, Claude, Gemini, or Copilot, through Raisonnai Connect and the Model Context Protocol (MCP). Raisonnai does not operate that AI. Your use of it is governed by your agreement with its provider.

When your AI calls a Raisonnai Connect tool, we receive the tool name, the arguments sent with that call, and the account authorization attached to it. We process those arguments to perform the request and return the catalogue data or result the tool requires. Your AI provider may receive and retain that response under its own terms and privacy policy. Raisonnai does not receive the rest of your conversation unless the AI provider includes that content in a tool argument.

Binary file contents do not pass through Raisonnai Connect MCP tool messages. If you attach a file to your AI, the provider may read it in that service; Raisonnai Connect receives only the structured values or upload references the provider sends to a tool.

For security and reliability, we record limited tool telemetry such as the tool name, connected client, account, success or failure, and request duration. Product analytics do not include full tool arguments or conversation text. Standard infrastructure and error logs may contain information needed to diagnose a failed request.

OAuth authorizations record the connected client, approved permissions, resource, and connection dates. Public connector access and refresh tokens are stored only as cryptographic hashes. Internal account credentials remain access-controlled and are not returned to the AI provider. You can revoke each connection in Raisonnai Settings; public ChatGPT connector revocation takes effect on its next request.

Studio Line. Studio Line is a separate, operator-backed pilot. Twilio carries the SMS and MMS messages. Raisonnai stores bounded copies of the text, photographs, and audio recordings you deliberately send and may provide them to the paid Google Gemini API to classify the request and prepare a cited catalogue proposal or draft transcript. Paid-tier content is excluded from model training. We disable optional provider logging and caching where available. A human operator may review an ambiguous or blocked job; that access is limited and recorded. Studio Line cannot change your catalogue until you review and approve the proposal on an authenticated Raisonnai page.

4. Google user data

If you log in with Google, our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We access only your name, email address, and profile picture for account creation. We do not use Google user data for advertising, and we do not share it with third parties except as needed to provide the service.

5. Data sharing

We do not sell your data. We share data only in these circumstances:

  • Gallery authorization. If you authorize a gallery, they can access the catalogue fields you specify. You control this and can revoke it at any time.
  • Service providers. We use Supabase (database and authentication), Stripe (identity verification and connected payment rails), Resend (email), Twilio (Studio Line SMS and MMS), Google (paid Gemini API processing for Studio Line), Vercel (web hosting), Fly.io (API, MCP, and Studio Line hosting), and Sentry (error monitoring). Each processes data only as needed to provide its service.
  • Legal requirements. We may disclose data if required by law or to protect our rights.

We do not share, sell, or otherwise provide your mobile phone number, text-message originator opt-in data, or messaging consent information to any third parties or affiliates for marketing or promotional purposes. We provide that data only to service providers needed to deliver and operate Studio Line, or when the law requires it. Service providers may not use it for their own marketing or promotional purposes.

6. Data retention

Your catalogue data is retained as long as your account is active. Raw Studio Line message bodies and unapproved attachments are retained for no more than 30 days and may be deleted sooner. If you approve a catalogue change, we retain only the cited evidence needed to support that record. If you close your account, your catalogue data enters read-only mode and is retained for 12 months. After that, you can request deletion. We never delete your catalogue data without notice.

7. Your rights

You can:

  • Export your full catalogue at any time (JSON and CSV)
  • Request deletion of your account and data
  • Revoke individual Raisonnai Connect authorizations
  • Disconnect Studio Line and stop future messages
  • Update or correct your information through the platform

8. Security

We use row-level security, encrypted connections (TLS), and JWT-based authentication. Public connector tokens are stored as cryptographic hashes. Catalogue images are stored in private buckets with signed URLs. We do not store passwords — authentication is handled by Supabase Auth with bcrypt hashing.

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

10. Changes

We may update this policy. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

11. Contact

Questions about this policy? Email privacy@raisonn.ai.